Network Operations Centre Manager

Manager, Network Operations Centre

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Manager, Network Operations Centre (NOC) is a management role, responsible for the management of the NOC as a whole. This is a seasoned people management role that ensures excellent customer service and experience, as well as sound operational practices.

This role works towards the professional development of the individuals within their team, whilst fostering cohesiveness within the team whilst fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Works with relevant NOC managers to manage the Global IP Network Operations Center.
• Manages NOC technicians’ Realtime and non-Realtime responsibilities.
• Ensures training and growth of NOC technicians.
• Ensures maintenance and upkeep of the NOC work environment.
• Works with relevant NOC managers on assigned projects to ensure and enhance the NOC's capabilities.
• Ensures customer service quality and experience are maintained to the highest standard.
• Ensures operational excellence, both of individual technicians and the NOC as a whole.
• Takes escalations and works with related internal groups or external parties as needed to achieve resolution.
• Develops improvements of process, procedure, practice, and the documentation and implementation of such.
• Facilitates communication and cooperation within the NOC, and between the NOC and other groups.
• Interfaces with groups outside of the NOC, which includes teleconferences, travel for face-to-face meetings, etc.
• Manages NOC scheduling, payroll, and other HR related items.
• Works with the business area head to determine hardware, software, and budgetary requirements for the NOC.
• Sets goals for employees and help employees to achieve them.
• Responsible for ensuring that immediate teams participate and successfully completes all companywide mandates/training in a timely manner.

To thrive in this role, you need to have:

• Ability to prioritize work and implement effectively coupled with a high level of technical aptitude.
• Ability to handle multiple tasks concurrently and adapt to changing priorities.
• Proven ability to work accurately and have attention to detail.
• Ability to interface with all levels of employees, clients and vendors.
• Ability to work with deadlines, and under pressure in a fast paced environment.
• Demonstrated ability to be flexible, outgoing and positive, and to exercise independent judgment when making decisions.
• Advanced knowledge of IP Network and Operation principles.
• Ability to manage customer expectations.
• Advanced knowledge in budget preparation and fiscal management.
• Excellent administrative, problem solving and organizational skills.
• Advanced analytical ability to access business situations and create contingency plans.
• Ability to be a team player, works effectively with others with positive cooperation.
• Ability to communicate, both internally and externally, in an effective, timely, professional and courteous manner.
• Advanced computer skills, including MS Suite - Word, Excel, PowerPoint and Outlook or Exchange as well as Unix.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology or a related field.

Required experience:

• Advanced experience leading a team within a similar NOC environment, preferably within a global IT organization.
• Advanced experience within in the design and implementation of complex networks utilizing network technologies, including vendor management.
• Advanced demonstrated experience gained in a variety of engineering concepts and practices which include, strong network design engineering experience as well as a good understanding of transport implementation options.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Experience Level

Mid Level