Senior Associate - Product Operations

Senior Associate, Product Operations

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Chennai and Pune.

Position Summary: We are looking for a “Product Operations Senior Associate” to join the athenahealth Product Operations team, based in Chennai

Ideal candidate will have Revenue Cycle Management background and understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes.

 

The candidate will support Revenue Cycle Management Related features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of internal services and customer enablement end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. 

Candidate also will demonstrate a proficient background in other markets athenahealth serves today - electronic health records, population health, and/or patient engagement strategies – and has a foundational understand of the product management discipline and a working knowledge of agile scrum. 

You have a passion for improving healthcare. Your self-starter drive helps you achieve meaningful results with empathy for the users of our products and services.

Your stakeholder management skills enable you to influence others both horizontally and vertically within and outside the organization. You understand the software development process and appreciate the diverse personalities in our cross-functional teams. You are a pragmatic problem solver and possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, and meet deadlines while demonstrating sound judgment in determining when to act independently or escalate. Additionally, you embody a growth mindset and resourcefulness, continuously seeking opportunities for personal and professional development and leveraging available resources to drive success. 

About the Team:  The Product Operations team is responsible for helping drive value for the athenahealth Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing best practices. We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to enhance and drive progress for athenahealth’s Product organization, enabling the improvement of the healthcare industry for the better. 

Responsibilities:  

• Accelerating the delivery and impact of features and Revenue Cycle Management (RCM) roadmap alignment 

• Planning, executing, and measuring product features proof of concepts & tests 

• Driving efficient cross-scrum team R&D operating and dependency management performance 

• Organizing and planning product tests to ensure the adoptability and scalability of both new products and product enhancements 

Education, Experience, & Skills Required:  

• Bachelor’s Degree required 

• Previous experience in related healthcare and product management fields required 

• Minimum 5 years overall professional experience, inclusive of 1 - 2 years of related RCM client communications, product management, or user research preferred 

• Experience with client communications in a B2B setting preferred 

• Strong stakeholder management with the ability to influence higher co-horted stakeholders across multiple functions 

• Excellent verbal and written communication skills, especially with customers 

Travel Requirements 

• 10% for tri-annual offsite and industry education (ex: on-sites, conferences, etc.) 

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity

Experience Level

Senior Level