Store Manager

Greetings from Wakefit !!!

About Us: Wakefit is a leading provider of dynamic and innovative home solutions. We are dedicated to providing excellent products and services for our customers. As part of our commitment to delivering exceptional service, we are currently seeking a highly qualified, customer-focused, and talented Retail Sales Executive to join our Retail team.

Wakefit.co is a research and innovation-driven home and sleep solutions company established in March 2016. It was founded by Ankit Garg and Chaitanya Ramalingegowda and holds a vision to be the most loved home solutions company in India. With an ever-expanding portfolio that includes mattresses, pillows, bed frames, mattress protectors, comforters, bedsheets, pillows, back cushions, sofas, coffee tables, shoe racks, lighting, décor and much more. Wakefit.co manufactures all of its products in-house. The company sells across the country through its own online portal and through other online marketplaces.

Wakefit.co prides itself on its customer experience, with over 10 Lakh customers serviced across six years and over 3 lakh positive reviews received online. The company has received Series A funding from marquee investor Sequoia Capital India, Series B funding from Verlinvest and Sequoia Capital India, and Series C funding from SIG, Verlinvest and Sequoia Capital India. It has recorded 3x revenue growth year-on-year since 2016 and is currently valued at 2800 crores. Wakefit.co follows a unique delivery model. It has a product-oriented approach that invests heavily on research and innovation to create products that are ahead of the industry curve. It ships products to its customers directly from the factory, thus ensuring significant cost reduction which gets passed on to the customer. The USP of the brand lies in the fact that its products are made after extensive customer interviews and extensive research.

Milestones:

2016: Started Operations & served our first 100 customers by personally visiting their homes. 2018: Bestseller of Mattresses on Amazon & Flipkart

2019: 4 functional manufacturing setups & PAN India serviceability

2020: Wakefit expands to Furniture and Home solutions

2021: Built a workforce of 1590 Wakefiters who helped us reach 10 Lakhs + Indian homes

2022: Launches India’s largest Furniture factory with a mission to help every Indian create their dream home

Please find below JD - 

Experience - 3+ Years as SM

Key Skills - Retail operations, store operations, store management 

Industry - Retail

Job Description

The Assistant Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

May require a bachelor's degree or its equivalent at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others.

Responsibilities:

Complete store operational requirements by scheduling and assigning employees; following up on work results

Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

Ensure availability of merchandise and services by approving contracts; maintaining inventories

Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends

Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios

Secure merchandise by implementing security systems and measures

Protect employees and customers by providing a safe and clean store environment

Maintain the stability and reputation of the store by complying with legal requirements

Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records

Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures

Contribute to team effort by accomplishing related results as needed

Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers

Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent

Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows

Manage all controllable costs to keep operations profitable

Manage stock levels and make key decisions about stock control

Analyze sales figures and forecast future sales

Analyze and interpret trends to facilitate planning

Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development

Ensure standards for quality, customer service and health and safety are met

Respond to customer complaints and comments

Organize special promotions, displays and events

Update colleagues on business performance, new initiatives and other pertinent issues

Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues

Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

Promote the organization locally by liaising with local schools, newspapers and the community in general

Store Manager top skills & proficiencies:

Budgeting

Accounting and Finance

Retail Management

Leadership

Ability to Motivate Others

Customer Focus

Quick Learner

Multi-Task Skills

Team Player

Pricing

Staffing

Market Knowledge

Results Driven