Integration Engineer - ServiceNow IT Service Management

Business Process Architect

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation that serves as a blueprint for implementing new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to meet evolving operational challenges and enhance overall efficiency.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the development and refinement of business process frameworks to ensure alignment with organizational objectives.
- Facilitate communication between technical teams and business units to promote seamless integration of new processes.
- Mentor junior team members by providing guidance and support to foster professional growth and skill development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of IT service management principles and best practices.
- Experience in process mapping, workflow design, and business process reengineering.
- Ability to analyze complex business requirements and translate them into effective technical solutions.
- Excellent communication skills to liaise between technical teams and business stakeholders.
- Familiarity with change management and continuous improvement methodologies.

Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.