Department Overview Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who need assistance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mates. The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Understanding the customer requirement accurately. Helping customer find suitable profiles keeping in mind their requirements. Delivering quality service to paid members and working closely to maintain a good rapport with them. Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories. Managing a set portfolio of customers with robust follow up. Excellent verbal & written communication, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity. Punctuality & Presentation skills. Emotional quotient, Persuasion Skills. Ability to read/interact to understand the client requirements. Graduate in any specialization with a minimum of 1 year experience in directly interfacing with the Customer. Experience in Personalized service would be an added advantage. Role Overview The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Key Responsibilities Welcoming the customer on-board and creating a Member Profile. Understanding the member choice, expectations and identifying the uniqueness of the Member. Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories. Maintaining good rapport with the member; providing the right 'Elite' experience and delivering quality service. Managing a set customer portfolio with robust follow up. Skills and Competencies Excellent command over English language, fluency in the regional language, proactiveness, listening skills, service orientation, Integrity. Ability to understand the customer requirements. Punctuality & Presentation skills. High Emotional quotient, Persuasion Skills Handling HNI Sales Education and Experience Graduate (in any specialization) Minimum 6 months of experience in direct interfacing with the Customer. Experience in Personalized service would be an added advantage. Location: Sarita Vihar, Delhi

More about this Customer Relationship Manager job

Matrimony is aggressively hiring for the job profile of Customer Relationship Manager at Delhi-NCR in Sarita Vihar locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 18,000 INR and can go up to 29,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Basic English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 05-Feb-2023. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!