Walk in - Location - Opposite Indigo, Plot 5, Sector 44, Opposite Fortis Memorial, Gurugram, Haryana 122002 Date - 15th Sep'21 - 17th Sep'21 Time - 10 :00 AM - 5:00 PM Contact Person - Kriti / Prateek Roles and Responsibilities : 1. Handle all customer queries and complaints raised on the social platforms like Facebook, Twitter, Instagram and Linkedin. 2. Connect with the customers through Call, E-Mail or Social media platforms to provide the best possible resolution. 3. Understand the customer grievances and provide appropriate resolution. 4. Solving and answering customer issues, complaints, questions or queries in close coordination with the other departments. 5. Take a customer-focused approach to handle complaints and escalations. 6. Strong follow-up required on all the assigned cases. 7. Provide resolution within the framed timelines. 8. Ensure that all written communication is carried out as per the customer care procedures and standard.

More about this Customer Service Executive job

Delhivery is aggressively hiring for the job profile of Customer Service Executive at Delhi-NCR in Huda City Centre Metro Station Gurgaon locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 0 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from ROTATIONAL SHIFT and will have NaN working days i.e., 7 Days, Rotational Off. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 22-Sep-2021. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!