here are 4 key pivots to the role in managing the customer life cycle requirements: * Ensuring that the customer business parameters linked to Tata Comm services are met / exceeded. * Owns the protection and growing the revenue from the assigned account/s through: -- Churn mitigation using cross sell or upsell during renewals maintaining a "farming" mindset to CSM. ("Farming" term is used in the context of driving adoption and consumption of contracted usage services, traffic, and performance analysis linked upgradation / migration of contracted services). -- Drive accelerated conversion of Service Delivery funnel into realizable revenue. -- Drive consumption of usage-based services to expand revenue, through effective boarding, adoption, and expansion of services. -- Ensures quality 360-degree life cycle management of the customer account, ensuring meeting / exceeding the NPS threshold for the territory and all other contractual obligations. * Nurturing and retaining the customer, VoC analysis, reference programs and Service reviews. * Develops deep relationships within the customer account across functions as well as has an in-depth understanding of the customer's business, strategy and focus to create greater value for TCL services thereby enhancing customer lifetime value.

More about this Customer Support Executive job

Lobo Staffing Solutions is aggressively hiring for the job profile of Customer Support Executive at Delhi-NCR in Greater Kailash locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Dec-2022. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!