Telecalling Manager

Karma Ayurveda
₹32,000 - ₹40,000 per month
6 openings
Full-time
2224 people interested in this job
Posted on : 30-Jan-2021
Expires on : 06-Aug-2021
Education
Graduate (Bachelor Degree)
English Level
Good English
Experience
2 - 6 years
Gender
Male Only
Education
Graduate (Bachelor Degree)
English Level
Good English
Experience
2 - 6 years
Gender
Male Only
Working days
Monday to Saturday
Timings
9.00 am to 6.00pm
Job Description
Telecalling Manager Responsibilities:- • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. • Establish a high standard for productivity, quality, customer service as well as define user guidelines. • Develop company systems for customer interaction and voice response and control the implementation process. • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations. • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. • Summarize, collect and analyze call center trends and data for regular performance reports. • Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed. • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. Operations Manager Qualifications:- • Bachelor’s Degree • Customer service experience preferred • Motivated self-starter • Excellent verbal communication skills
Address
Azad Pur, Delhi-NCR, Delhi - 110001

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