Job Description - Front Officer for Cambay Sapphire hotels (Hospitality Sector)

Position Title: Front Officer

Sector: Hospitality

Location: Gandhinagar

Reports To: Director

Salary Slab- 13,000 TO 15,000

1 to 2 years of Experience as Manager

Male candidates Preferred

Who Are We?

Cambay Sapphire, Gandhinagar is located in the capital of Gujarat and is spread over an area of 28 acres. It is a luxurious resort in Gandhinagar that is aesthetically designed to lure the guests.

The Gandhinagar resorts encompasses of 199 rooms that's include villas and cottages, the main attraction of this totel is 9 hole golf course ,This resorts is the nearest which offers peace and tranquility to the guests.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

1. Perform all check-in and check-out tasks

2. Manage online and phone reservations

3. Inform customers about payment methods and verify their credit card data

4. Register guests collecting necessary information (like contact details and exact dates of their stay)

5. Welcome guests upon their arrival and assign rooms

6. Provide information about our hotel, available rooms, rates and amenities

7. Respond to clients’ complaints in a timely and professional manner

8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

10. Upsell additional facilities and services, when appropriate

11. Maintain updated records of bookings and payments

l Work experience as a Hotel Front Desk Agent, Receptionist or similar role

l Experience with hotel reservations software.

l Understanding of how travel planning websites operate, like Booking and TripAdvisor

l Customer service attitude

l Excellent communication and organizational skills

l Degree in hotel management is a plus