Assistant Operations Manager

Ernst & Young LLP ( EY India )


Not disclosed

Work from Office

Full Time

Min. 6 Years

Job Details

Job Description

Assistant Manager - Talent and Operations (Operations & Reporting)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Discipline:MBA - Operations Management CoE

The opportunity

Join our GDS Markets and you will help support the important business enablement functions that keep our organization running strong. As an operations professional, you will work across teams both onshore and offshore to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The practice also works closely with the Region/Service Line/BD leadership in developing, executing, and monitoring the strategy and market leadership plans. The service manages the accounts support review process and facilitates the business knowledge and best practices across regions. This role requires the ability to combine strong analytical skills and a strategic mind set with real-world perspective driven by an understanding of both clients’ experiences and broader marketplace drivers.

A collaborative mind set is also crucial, as the person in this role will have a key role to play in supporting networks and sharing information across sectors, service lines, accounts, and solutions, and using that information to further strengthen the quality of materials produced.

Your key responsibilities

  • Provide operational support through effective co-ordination.
  • Implement an efficient end-to-end process and governance for new joiner training, onboarding, and counsellor allocations.
  • Develop and update a calendar of activities and events, incorporating training and development initiatives, DE&I activities, key dates, actions, and reminders for counselling connect groups and counsellors.
  • Measure success through Learning and Development (L&D) statistics reports and regular monitoring of progress.
  • Ensure all Teams channels are properly managed and provide regular communications and engagement updates.
  • Execute monthly housekeeping reviews as part of the ongoing governance process.
  • Conduct headcount analysis and full-time equivalent (FTE) assessments to align with global, EMEIA, and sector timetabling.
  • Collaborate with recruitment & onboarding teams to ensure cohesive transitions for new joiners.
  • Support on 'Winning in The Market' process and 'Connect EY Sessions' across the organization.
  • Handle People MI reporting and statistics, and monitor staff performance and progression.
  • Support with the functional planning, finance, and budgeting processes.

Skills and attributes for success

  • Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives.
  • Interact effectively and maintain good rapport among a diverse group of team members, customers, and colleagues, demonstrating tact and diplomacy
  • Interact directly with the clients to capture first level requirements for the projects and capture the requirements for complex projects
  • Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to GDS Markets leadership as required
  • Demonstrate best work practices within department and among other teams

To qualify for the role, you must have

  • Effective time management and prioritization.
  • Excellent Communication - Listening, reading, writing & speaking skills.
  • Challenges the status quo i.e., pro-actively share ideas, facilitate team discussions.
  • Self-starter – leads on tasks.
  • Experience working with Business leaders/leadership groups.
  • Effective people/Team management skills.

Ideally, you’ll also have

  • Graduate / Post-graduate degree - (BusinessAdministration and Management) with 6 to 8 years of work experience
  • 6 to 8 years work experience in one or more areas:
    • Operations Management & Excellence
    • Project & Program Management
    • Process Design & Improvement
    • Client Services & Relationship Management e. C-Suite & Leadership Enablement
  • Proven ability to manage complex processes and/or projects
  • Agile program management experience
  • Experience in professional services or similar industries
  • High level of networking, team building and stakeholder management skills

Technologies and Tools

  • MS Office - Demonstrated expert level experience in MS Office (Word, Excel & PowerPoint)

What we look for

  • Self-motivated towards continuous learning and upskilling.
  • Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem.
  • Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
  • Content management – Familiar with maintenance of SharePoint, MS office (Excel and PowerPoint proficiency is a must)
  • Demonstrate excellent customer service skills including telephone, MS Teams and e-mail support

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job role

Work location

Gurgaon, HR, IN, 122010



Role / Category

Operations Planning & Control

Employment type

Full Time


Day Shift

Job requirements


Min. 6 years

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Ernst & Young LLP ( EY India )

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