Customer Service Executive
Santa Events And Exhibitions Pvt. Ltd.Fixed
₹22,000 - ₹26,000
Average Incentives*
₹2,500
Earning Potential
₹28,500
Fixed
₹22,000 - ₹26,000
Average Incentives
₹2,500
Earning Potential
₹28,500
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishThis job has expired
They are no longer accepting applications
Job highlights
Urgently hiring
112 applicants
Benefits include: PF, ESI (ESIC)
Job Responsibilities:
* Handle Inbound and Outbound customer calls, emails, or chats in a professional manner.
* Address customer inquiries related to products, services, payments, and account information.
* Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.
* Maintain accurate records of customer interactions in the system or CRM
* Follow company policies and standard operating procedures while handling customer requests.
* Provide accurate information about company products, services, and processes.
* Follow regulatory guidelines and company compliance standards.
* Coordinate with internal departments such as collections, operations, and credit teams to resolve customer issues.
* Ensure high levels of customer satisfaction and service quality.
* Achieve individual performance metrics such as call quality, response time, and resolution targets.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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