Customer Service Executive

Job Responsibilities:

* Handle Inbound and Outbound customer calls, emails, or chats in a professional manner.

* Address customer inquiries related to products, services, payments, and account information.

* Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.

* Maintain accurate records of customer interactions in the system or CRM

* Follow company policies and standard operating procedures while handling customer requests.

* Provide accurate information about company products, services, and processes.

* Follow regulatory guidelines and company compliance standards.

* Coordinate with internal departments such as collections, operations, and credit teams to resolve customer issues.

* Ensure high levels of customer satisfaction and service quality.

* Achieve individual performance metrics such as call quality, response time, and resolution targets.