Customer Service & Operations Analyst

Natwest is hiring for the role of Customer Service & Operations Analyst!

Responsibilities of the Candidate:

• Authorising and investigating all transactions to our KPIs
• Collecting and analyzing the required information from the customers and businesses
• Reviewing processes that could be automated or enhanced to improve the customer and business experience
• Supporting with process training and knowledge sharing in the team

Requirements:

• Awareness of changes in trends, policies, and regulations
• An understanding of our industry and its customers