Field Service Manager

Join a team recognized for leadership, innovation and diversity

1.      Responsible for managing the services business for North and East of India for LSS

2.      Lead the local service organization to deliver best in class services to exceed customer expectations and deliver planned financial performance

3.      Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HPS tools, processes and best practices.

4.      Experience on Honeywell DCS or any DCS , cyber solution is must.

5.      Ensure Account Management principals are exercised leading to retention and additional business from service base customers

6.      Monitor service financial performance on a monthly basis and review available to spend versus actuals for different contracts.

7.      Continuously improve service operational metrics.

8.      Ensure delivery of agreed services with customers on time, within scope, and within budget. Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues. Review VOC feedback and take appropriate proactive actions.

9.      Support the implementation and compliance of productivity enhancing processes related to service delivery.
Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices.

10.   Ensure that contract escalation and renewal opportunities are maximized against plan and cancellations are controlled at plan level.

11.   Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented.

12.   Participate in risk review (per Honeywell policy).

13.   Partner with other Field Service Leader and Project Management Leaders in Branch or District to ensure that the most effective resources are allocated to service jobs within and outside the Branch or District.

14.   Ensures service contracts, additional works and small service projects are resourced properly.
Develop relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available.

15.   Manage selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.

16.   Develop strong relationships with Sales, Services and Solutions Leaders to ensure
Effective sales to operations handovers

17.   Optimize utilization of resources

18.   Maximize pull through of service and installed projects.

19.   Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.

20.   Ensure fire and security industry codes and standards are upheld. Ensure industry codes and standards are upheld as well as ensure that local statutory requirements are upheld.

Manage safety program for assigned field operation. Ensure the team adheres to Honeywell SOPs.

Education: B.E/B. Tech (Electronics/Electrical/ Instrumentation Engineer.

Experience: 20 years (Field service, operations management, resident engineering).

WE VALUE

• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effective manage a team
• Previous customer service experience

Additional Information

• JOB ID: HRD231059
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 04
• Referral Bonus: 30000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt