Client Support Manager

Airtel

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Min. 6 Years

Job Details

Job Description

GB.HO>Customer Experience.CSM>SAM - GB International>Airtel Centre - Gurgaon

Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance 
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities              
 
Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.

Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience
• 6- 8 years of technical operations and Customer Facing experience.

Job role

Work location

Gurgaon, Airtel Centre - Gurgaon, Bharti Airtel Limited, Phase-IV, GURGAON, HARYANA, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 years

About company

Name

Airtel

Job posted by Airtel

This job has expired

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