Client Support Manager
Airtel
Client Support Manager
Airtel
Gurgaon/Gurugram
Not disclosed
Work from Office
Full Time
Min. 6 years
Job Details
Job Description
GB.HO>Customer Experience.CSM>SAM - GB International>Airtel Centre - Gurgaon
Key Deliverables
• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities
Skills Required
• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.
Educational Qualifications
• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.
Work Experience
• 6- 8 years of technical operations and Customer Facing experience.
Job role
Work location
Gurgaon, Airtel Centre - Gurgaon, Bharti Airtel Limited, Phase-IV, GURGAON, HARYANA, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 years
About company
Name
Airtel
Job posted by Airtel
This job has expired
