Helpdesk Executive -Transport Services

Key Responsibilities:

1. Customer Support:

• Handle incoming calls, emails, and messages related to transport queries and issues.

• Provide accurate information and assistance regarding transport schedules, routes, and services.

• Address and resolve customer complaints in a timely and professional manner.

2. Coordination and Scheduling:

• Coordinate with drivers, transport providers, and internal teams to schedule and dispatch vehicles. • Monitor vehicle movements and ensure timely delivery and pickup services.

• Maintain updated records of transport schedules, routes, and driver assignments.

3. Issue Resolution:

• Identify and resolve transport-related issues promptly to minimize service disruptions.

• Coordination with service providers to ensure vehicles are serviced and maintained regularly.

• Manage incidents and emergencies, providing support and solutions as needed.

4. Reporting and Documentation:

• Prepare and maintain transport logs, reports, and documentation.

• Analyze transport data to identify trends, inefficiencies, and areas for improvement.

• Assist in preparing performance reports for management review.

5. Compliance and Safety:

• Ensure compliance with transport regulations and company policies.

• Promote and enforce safety standards among drivers and transport staff.

• Conduct regular audits and inspections of transport operations.

6. Continuous Improvement:

• Suggest and implement improvements to transport processes and procedures.

• Stay updated with industry trends, best practices, and new technologies in transport logistics.

• Participate in training and development programs as required.

Qualifications:

• A degree in logistics, transportation, or any related field is preferred.

• Strong knowledge of transport logistics and fleet management.

• Excellent communication and interpersonal skills.

• Proficiency in using transport management systems and office software.

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem-solving skills and attention to details.

• Flexibility to work in shifts, including weekends and holidays, if required.

Location:

On-site –Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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