Lead Generation Specialist

Airtel

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Lead -Network Complaints Analytics

Team member will be responsible for driving customers’ network experience improvement .It involves working closely with all circles, partners and cross functional teams. Process corrections , sample audit of the actions suggested by partner etc

Main actions include

  • driving customer complaint reduction across all circles. 
  • Ensuring the complaint resolution TAT is met
  • Driving / working closely with circle team and partner team 
  • Ensuring that the process outlined for addressing the complaints is adhered by all circles
  • Coming out with analytics on complaints and suggesting resolution at site level / process level
  • GRID ANALYSIS for identification of high complaints area
  • Identifying worst areas having high complaints inflow
  • Identification of sites having operational/capacity/transmission/quality resulting in increase in complaints
  • Seeking support for various departments for action prioritization which results in complaint’s reduction.
  •  Daily interaction with the stakeholders to ensure process adherence
  •  Audits to be done on regular basis
  • Support circle for process adherence and seek support for correction.
  • Suggest, implement and track the implementation of automations for complaints analysis.

Job role

Work location

Gurgaon, Airtel Centre - Gurgaon, Bharti Airtel Limited, Phase-IV, GURGAON, HARYANA, India

Department

Data Science & Analytics

Role / Category

Digital Marketing

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Airtel

Job posted by Airtel

This job has expired

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