• Product/Process Knowledge :- 

UPI/IMPS/AePS/BBPS/NeTC reconciliation 

• Able to perform Daily reconciliation and settlement of Payment product transactions with NIL differences.
• Handle dispute resolutions with raising chargeback and timely re-presentments. 
• Possess and apply technical expertise to the area of work.
• Hands on reconciliation experience in any one of the product is a must
• Keeps up to date with changes to products and processes. 
• Maintain coordination with NPCI and other banks for product related queries and complaint resolutions. 

• Process Management :-

• Manage error free and friction less transaction processing for assigned process.
• Quick adaptability to changes with regards to process/projects etc
• Positive response to the pace of change and able to accomplish given tasks and actions in order to meet business goals.
• Performs tasks accurately and thoroughly, double checks the accuracy of the process. 
• Possess ability to understand the work, plans and organizes the work effectively.
• Ownership and Completion of work as assigned.

• Operational Accuracy at transaction processing level :

• Understands various risks at transaction level and some of the mandatory actions that need to be performed.
• Able to identify sudden changes at transactional level
• Escalates issues to senior management within parameters of role.
• Ensures processes are performed as per SOP and update the SOP wherever required in case of changes. 

• Query/problem resolution

• Understand issues and perform right escalations
• Ability to provide incident reporting and data for arriving at meaningful root cause analysis.
• Ensures all queries/complaints related to process area are effectively resolved.
• Responds promptly in an efficient and accurate manner as per the required TAT communication.
• Ability to clearly communicate so as to be understood.
• Ability to understand instructions and written documentation clearly and accurately.