Telesales Executive
Sbi Cards And Payment Services LimitedFixed
₹24,000 - ₹30,000
Average Incentives*
₹5,000
Earning Potential
₹35,000
Fixed
₹24,000 - ₹30,000
Average Incentives
₹5,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishThis job has expired
They are no longer accepting applications
Job highlights
Urgently hiring
48 applicants
Benefits include: PF, ESI (ESIC)
JD for RTA CALLING EXECUTIVE- Renewal Cards
Role Overview
A Customer Retention Executive is responsible for convincing customer to continue using the existing SBI Card and accept the delivery of renewed card, thereby Increasing Card Delivery% for Existing Accounts. The executive should address customer concern and highlight card features & benefits through proactive engagement and retention efforts.
Key Responsibilities
• Call existing customers who have refused to accept renewed cards at the time of card delivery.
• Understand customer issues and provide possible solutions.
• Maintain call records in CRM system and related files.
• Achieve daily productivity targets ensuring maximum Contactibility.
• Achieve the assigned retention target
• Ability to handle objections and provide customer-centric solutions.
• Follow company policies and procedures
Required Skills & Qualifications
• Strong communication and interpersonal skills.
• Convincing and negotiation skills
• Experience with CRM tools and customer feedback systems.
Ideal Candidate Profile
• Graduate in any field.
• 0–4 years of experience in customer service, account management, or retention roles.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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