Digital Product Manager

Digital Product Manager

About this role:

Wells Fargo is seeking a Digital Product Manager

In this role, you will:

• Participate in a variety of functions within the digital environment

• Identify opportunity for digital business plans, programs and initiatives within scope of responsibilities

• Review and analyze basic content strategy/creation, customer experience, analytics/research or product management

• Exercise independent judgment to guide medium risk deliverables

• Present recommendations for resolving more complex situations

• Exercise independent judgment while developing expertise in the on digital initiatives, policies, procedures and/or compliance requirements

• Collaborate and consult with digital consultants and managers on more complex digital initiatives, including internal/external customers if applicable

Required Qualifications:

• 2+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Configure and manage SKAN.AI projects for process discovery using recordings, event logs, and clickstream data
• Analyze process flows, variants, rework, bottlenecks, and inefficiencies to identify improvement opportunities
• Build and interpret process models, heatmaps, root‑cause insights, and conformance analysis
• Perform volume, time, effort, and variation analysis to support business cases and prioritization
• Identify and qualify automation and AI opportunities (RPA, rules‑based automation, agentic AI)
• Support Observe‑to‑Agent (O2A) journeys by translating discovery insights into automation‑ready requirements
• Partner with automation, AI, and delivery teams to ensure accurate handoff of insights and documentation
• Track and report automation potential, benefits, and realization assumptions
• Work closely with business SMEs, operations teams, and transformation leads to understand process context
• Present insights, findings, and recommendations in clear, executive‑ready formats
• Support multiple initiatives concurrently while meeting delivery timelines and quality expectations
• Contribute to weekly/monthly status updates for SKAN engagements as required (e.g., O2A programs)
• Participate in SKAN office hours, trainings, and analyst enablement sessions to stay current on platform capabilities
• Maintain reusable analysis templates, best practices, and documentation standards
• Support onboarding of new processes and users onto the SKAN platform
• Collaborate with regional and US teams for consistent delivery standard

• 5+ years of overall experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of experience in process analysis, process intelligence, or operational analytics

• Hands‑on experience with process mining / task mining / process discovery tools (SKAN.AI preferred)

• Strong analytical skills with ability to interpret complex process data
• Experience working with automation, RPA, or AI‑driven transformation initiatives
• Excellent communication skills with the ability to translate data into actionable insights
• Experience supporting Observe‑to‑Agent (O2A) or agent‑led automation initiatives
• Experience working in large, complex enterprise environments
• Exposure to tools such as Power BI, Excel‑based analytics, or similar visualization/reporting platforms
• Prior experience working with distributed/global teams
• Process thinking and problem‑solving mindset
• Data‑driven decision making
• Stakeholder management and communication
• Ability to manage ambiguity and shifting priorities
• Strong documentation and storytelling skills

Posting End Date: 

21 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.