Human Resources Business Partner

HR Business Partner

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

The HR Business Partner (HRBP) will work closely with business leaders and employees to align people strategy with business objectives. The role focuses on talent management, employee relations, performance management, workforce planning, and HR governance, acting as a strategic and operational HR partner to assigned business units.

Job Description

Role: HR Business Partner (HRBP)

Experience: 4–6 Years
Location: Hyderabad

Key Responsibilities

1. Business Partnership

• Partner with business leaders to understand business goals and translate them into effective people strategies.

• Act as a trusted advisor on organization design, team effectiveness, workforce planning, and talent decisions.

• Drive manager capability and accountability through coaching and consultation.

2. Employee Relations (ER) & Compliance

• Manage employee relations cases including grievances, conduct issues, disciplinary actions, and conflict resolution.

• Ensure compliance with labor laws, company policies, and internal HR governance frameworks.

• Partner with ER/Legal teams on sensitive cases, investigations, and statutory requirements.

• Promote a culture of fairness, transparency, and inclusion.

3. Performance & Talent Management

• Drive performance management processes (goal setting, reviews, calibration, improvement plans).

• Support identification and development of high‑potential employees.

• Enable career development discussions, succession planning, and internal mobility.

• Partner with L&D on capability‑building interventions.

4. Staffing & Workforce Planning

• Support hiring managers in bringing the right talent.

• Ensure adherence to hiring governance, approvals, and cultural fitment standards.

• Analyze workforce data to anticipate talent needs, attrition risks, and skill gaps.

5. Employee Engagement & Culture

• Drive employee engagement initiatives and action planning based on survey insights.

• Support change management initiatives (reorgs, leadership changes, policy rollouts).

• Addressing employee concerns proactively and promote a positive employee experience.

• Act as a culture champion aligned with organizational values.

6. HR Analytics & Data

• Monitor key HR metrics such as attrition, performance trends, engagement scores, and ER patterns.

• Maintain accurate documentation and records in HR systems and trackers.

• Provide insights and dashboards to leadership for informed decision‑making.

Required Skills & Competencies

Functional Skills

• Strong understanding of HRBP model, ER practices, performance management, and talent lifecycle

• Working knowledge of Indian labor laws and statutory compliance

• Experience partnering with mid‑to‑senior stakeholders

Behavioral & Core Competencies

• Strong interpersonal and communication skills

• High emotional intelligence and conflict‑handling capability

• Ability to influence without authority

• Structured thinking and problem‑solving approach

• Confidentiality, integrity, and sound judgment

Qualifications

• MBA / Master’s in HR or equivalent qualification

• 4–6 years of progressive experience in Business Partnering

• Exposure to fast‑paced, matrixed environments is an added advantage

• Role requires to work in the day or afternoon shift

Preferred Experience (Good to Have)

• ER case handling and disciplinary processes

• Supporting KPA, engineering, or large operations teams

• Managing change and engagement initiatives

• HR analytics or dashboard exposure

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.