Team Leader - Operations

Wipro

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Team Lead (Maps)

2-3 Years experience with
Minimum 1-2 yr experience as Supervisor

Roles & Responsibilities:

• Written and spoken fluency in business English
• Ability to meet tight deadlines and work to a high standard under pressure
•Management of daily activities of a team. Team Size is 20+
•Experience in GIS domain is preferred
•Ensures achievement of all process, team and individual Customer Service goals and standards
•Manages Key performance indicators
•Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
•Responsible for administrative aspects including reporting
•Superior communication (oral, written), presentation, and interpersonal skills
•Ability to plan, prioritize, organize and communicate with client
•Experienced in goal-setting (defining and prioritizing specific, driving objectives)Managing escalations

Qualifications:

Graduates with industry experience

Geographic Information Systems(Maps)

Job role