Customer Care Executive

Job Title: Customer Support Executive (Hindi Process – Airtel)

Process Type: Inbound & OutboundCompany: Airvincible Pvt. Ltd.

Location: Indore MP

Job Overview:We are hiring dynamic and customer-focused individuals for the Airtel Hindi Process. The role involves handling both inbound and outbound calls, assisting customers with their queries, and ensuring a high level of customer satisfaction.

• Key Responsibilities:Handle inbound customer calls related to Airtel services (billing, recharge, plans, complaints, etc.)
• Make outbound calls for follow-ups, feedback, or service-related communication
• Provide accurate information and solutions to customers
• Resolve customer issues efficiently within defined timelines
• Maintain proper call records and update CRM systems
• Ensure customer satisfaction and build positive relationships
• Meet daily/weekly performance targets (quality, productivity, conversion if applicable)
• Eligibility Criteria:Minimum qualification: 12th Pass / Graduate
• Fluency in Hindi (mandatory)
• Basic understanding of English (preferred)
• Good communication and interpersonal skills
• Freshers & experienced candidates both can apply
• Skills Required:Strong communication skills (Hindi)
• Problem-solving ability
• Active listening skills
• Basic computer knowledge
• Ability to work in a fast-paced environment
• Salary & Benefits:Attractive salary + Incentives
• Performance-based bonuses
• Training & career growth opportunities
• Friendly work environment
• Working Details:Shift: Day / Rotational shifts

Working Days: 6 days working, 1 rotational week off