Senior Collection Officer

Bajaj Finance Limited

Karnal

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Cluster Manager - Debt Management Services - Consumer/Senior Cluster Manager - Debt Management Services - Consumer

Job Purpose	"This position is open with Bajaj Finance ltd"
Duties and Responsibilities	• To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned. • Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified. • Ensuring legal guidelines are complied for entire collection structure in letter and sprits. • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. • Ensure adherence to the Code of Conduct. • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Keeping the write off per cent within risk pricing. • Control GCL portfolio in terms of bucket flows. • Handle customer issues escalations. • Feed back on credit policy based on market conditions. • Approve waivers on PI as per delegation matrix. • Ensuring documented feedback and action taken on all cases in soft buckets. • Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise. • Manage and put support mechanism for legal / police issues. • Ensuring audit queries are complied with, ensuring corrective and preventive action. • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. • Recruitment of collection officers / area managers. • Constant evaluation of collection officers/area managers.
Required Qualifications and Experience	"• People Management skills. • Demonstrated success & achievement orientation. • Excellent communication skills. • Negotiation Skills • Strong bias for action & driving results in a high performance environment. • Demonstrated ability to lead from the front. • Excellent relationship skills. • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. • Exceptionally high motivational levels and needs to be a self starter. • Working knowledge of computers."