Executive HR

Capgemini Technology Services India Pvt Ltd

Kolkata/Calcutta

Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Administer to Work | 1 To 3 Years | Kolkata

Job Description

  • Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.
  • Deliver high quality, professional and proactive day to day service to the Client, with agreed SLAs.
  • Manage day to day issues, flag and mitigate them and manage escalations.
  • Answer clients calls and emails.
  • Process clients escalations.
  • Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
  • Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
  • Analyse the related management reports to observe trends and introduce improvements.

Primary Skills

  • Manage processes according to Capgemini methodology.
  • Handle regular communication with the Client counterparts and build relationship with them for the future delivery.

Secondary Skills

  • Continually seek out ways to improve Client satisfaction.
  • Build the positive and supportive team culture and help team to improve efficiency.
  • Flexible to work in 24*7 shift including night shifts.

Job role

Work location

Kolkata

Department

Human Resources

Role / Category

HR Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Capgemini Technology Services India Pvt Ltd

Job posted by Capgemini Technology Services India Pvt Ltd

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