Job Description

• Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.
• Deliver high quality, professional and proactive day to day service to the Client, with agreed SLAs.
• Manage day to day issues, flag and mitigate them and manage escalations.
• Answer clients calls and emails.
• Process clients escalations.
• Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
• Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
• Analyse the related management reports to observe trends and introduce improvements.

Primary Skills

• Manage processes according to Capgemini methodology.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.

Secondary Skills

• Continually seek out ways to improve Client satisfaction.
• Build the positive and supportive team culture and help team to improve efficiency.
• Flexible to work in 24*7 shift including night shifts.