Job Description

• Handling a team size of minimum 25-30 associates and their performance management.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
• Prior digital/call centerexperience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Team oriented and self-motivated.
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
• Sound decision making.

Primary Skills

• Strong Communication & Customer Service Skills.
• Minimum 12+ years of international contact centerexperience.

Secondary Skills

• Must be able to effectively adapt to accelerating changes.
• This is remote work requiring a secure workspace and effective internet connectivity.