Customer Care Manager

Capgemini Technology Services India Pvt Ltd

Kolkata/Calcutta

Not disclosed

Work from Office

Full Time

Min. 12 Years

Job Details

Job Description

Contact Centre | 12 to 14 years | Kolkata

Job Description

  • Handling a team size of minimum 25-30 associates and their performance management.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
  • Prior digital/call centerexperience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
  • Sound decision making.

Primary Skills

  • Strong Communication & Customer Service Skills.
  • Minimum 12+ years of international contact centerexperience.

Secondary Skills

  • Must be able to effectively adapt to accelerating changes.
  • This is remote work requiring a secure workspace and effective internet connectivity.

Job role

Work location

Kolkata

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 12 years

About company

Name

Capgemini Technology Services India Pvt Ltd

Job posted by Capgemini Technology Services India Pvt Ltd

This job has expired

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