CRM Technical Consultant



Not disclosed

Work from Office

Full Time

Freshers can apply

Job Details

Job Description

Principal Consultant _ MSD AXA SCM Functional

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - MS AXAPTA SCM

In this role, you will be responsible for Implementation of MS Dynamics Finance modules. Moreover, awareness of the integrations and coordination with multiple teams is expected.



· Analyze As-Is Processes and craft the optimized To-Be Processes

· Perform Design Validation and identify areas of improvement.

· Detailed documentation including Business Requirements Documents, test plans etc.

· Must be able to exercise discretion and judgment with little to no supervision in carrying out daily tasks.

· Ability to operate independently and make decisions with little direct supervision.

· Excellent research, analytical, and critical thinking skills with attention to detail.

· Good project & time management skills – ability to handle multiple priorities, organize work and meet deadlines.

· Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and post-production support for above applications.

· Perform configuration/Application setup

· Work as part of an implementation team on Enterprise ERP Projects

· Present Conference Room Pilot showing D365 fit to the customers organization

· Experience in leading and managing Microsoft Dynamics 365 Finance Modules We are looking for someone who have done production in D365 and/or AX2012 before.

· Must have performed at least two full lifecycle implementations of D365 Finance / AX 2012 Finance implementations.

· Hands on experience in the Finance industry with a sound understanding of the value flow within ERP systems.

· Participate in the implementation as a subject matter expert and represent customers business requirements.

Qualifications we seek in you!

Minimum Qualifications / Skills

· BE, BTech, MBA etc. with relevant knowledge and experience in Finance domain

· Experience in MS D365 Finance modules

· Good communication and customer facing skills.

· Tried capability in designing solutions and providing process consulting.

Preferred Qualifications/ Skills

· Ability to understand, communicate, interpret client business processes and requirements.

· Prepare Business Process Discovery Documents.

· Experience of code / fix push to MPOS and CPOS

· Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station

· Good exposure to Finance domains

· Ability to build the necessary test artefacts to test the functionality of the modules deployed

· Prepare User Manuals and Training Plans

· Provide pre go live and post go live end user support.

· Ensures project documents are complete and project is delivered successfully as per the plan.

· Work collaboratively with other functional & technical project team members to ensure successful & timely implementation.

· Actively drive requirements gathering, analysis, design, implementation & testing phases of the D365 Finance module suite

· Stay current on product capabilities to implement feature functions on client projects.

· Utilize all company provided & standard tools to deliver project work

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

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IT & Information Security

Role / Category

IT Support

Employment type

Full Time


Day Shift

Job requirements


Any experience

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Job posted by Genpact

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