Job Description

• Implementation of ServiceNow CSM solutions, including but not limited to case management, knowledge management, and self-service portals
• Collaborate with customers to identify their business requirements and translate them into technical solutions
• Create detailed technical design documents and assist with project planning and estimation
• Provide technical leadership and guidance to junior team members, including code reviews and knowledge sharing
• Stay up-to-date with the latest ServiceNow releases and industry trends, and proactively suggest enhancements to improve the customer experience
• Troubleshoot and resolve issues related to ServiceNow CSM implementations
• Work closely with cross-functional teams, including ServiceNow developers, project managers, and business analysts

Primary Skill

We are seeking a highly skilled ServiceNow CSM Senior to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM). The candidate will be responsible for leading the implementation and customization of ServiceNow CSM solutions, as well as providing technical guidance and support to junior team members.

Secondary Skill

• 2+ years of experience with ServiceNow CSM, including implementation, customization, and administration
• Proven experience leading successful ServiceNow projects, with a focus on CSM
• Strong understanding of ServiceNow platform architecture and data model
• Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)
• Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams
• ServiceNow certifications in CSM and ITSM strongly preferred
• Experience with Agile development methodologies