System Engineer

Wipro

Kolkata/Calcutta

Not disclosed

Work from Office

Full Time

Freshers can apply

Job Details

Job Description

System Engineer

Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Solaris Admin

Job role

Work location

Kolkata

Department

IT & Information Security

Role / Category

IT Infrastructure Services

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Wipro

Job posted by Wipro

This job has expired

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