Customer Service Team Supervisor

Capgemini Technology Services India Pvt Ltd

Kolkata/Calcutta

Not disclosed

Work from Office

Full Time

Min. 9 Years

Job Details

Job Description

Team Manager - Customer Service I 9 to 11 Years I Kolkata

Job Description

  • Lead the Contact centre operations engagement along with engagement director across the geography.
  • Should have done and managed Customer service operation and Transformation for Global clients.
  • Should have prior experience in handling Healthcare and Pharma global clients.
  • Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies
  • Provide guidance/working with the cross functional teams in terms of projects.
  • Drive transformation initiatives for the operations.
  • Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace.
  • Should have good understanding of the latest Technology trends in the market and should have worked on the same.
  • Should have experience in creating and deliver packs to the clients as part of the client interaction.

Primary Skills

  • Strong Communication & Customer Service Skills
  • Minimum 9+ years of international contact center experience
  • Handling a team size of minimum 25-30 associates and their performance management
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Prior digital/call center experience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.

Secondary Skills

  • Sound decision making.
  • Must be able to effectively adapt to accelerating changes.
  • This is remote work requiring a secure workspace and effective internet connectivity.

Job role

Work location

Kolkata

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 9 years

About company

Name

Capgemini Technology Services India Pvt Ltd

Job posted by Capgemini Technology Services India Pvt Ltd

This job has expired

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions