Responsibilities: Call Monitoring II Call Auditing II QA • Auditing the required number of calls and giving accurate feedback • Provide data inputs to internal stakeholders • Collaborate with internal teams to identify gaps and areas for improvement opportunities • Prepare and analyze internal and external quality reports for management staff review Basic Requirements: • Process: Amazon NA • Working Location: Kolkata • Process: Work from Office • Shifts: 24×7 Rotational (9 and half hours shift) • Business hours: from 4:30pm to 10am • Week offs: 6 week off in a month • Age Limit: 19 Years to 45 Years • Salary: Upto 4.5 LPA • Language: Excellent Communication in English • Open Positions: 4 in Kolkata • Immediate Joiner required Mandatory Requirements : • Flexible in working USA timing shifts (night shift) • Excellent communication & Analytical Skills • Must be good with data representation • Good Time Management Skills Critical Competencies : • Strong customer service skills, empathy, listening, enthusiastic, patience, reasoning and problem-solving skills • Willing to unlearn and learn again and flexible to changes • Ability to guide individuals towards goal achievement using negotiation, teamwork, collaboration motivation and staff development skills • Ability to demonstrate innovation and good judgment problem solving skills when making decisions • Ability to coach develop action plans which maximize performance and provide effective feedback • Ability to analyse and suggest improvement in work processes. • Ability to multitask • Ability to work well in and promote a team environment • Focused on Quality and Integrity of the processes

More about this Call Quality Analyst job

Paradise Recruitment Consultant is aggressively hiring for the job profile of Call Quality Analyst at Kolkata in Salt Lake locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 37,500 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Male candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kolkata at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Oct-2022. For more details, download apna app and find Night Shift jobs in Kolkata. Through apna, you can find jobs in 74 cities across India. Join NOW!