· Train associates on product and process as and when there are NHT (New Hire Training) batches. · Complete process training with a minimum average score of 75%. · Monitor, coach and train on process. · Conduct Gap & Training Need Analysis within assigned processes and conduct refresher training as required. · Work closely with Operations and Quality Team, design action plans to plug areas of opportunity. · Demonstrating innovation in training by carrying floor requirement into classroom training. · Managing retention during training. · Participate in Call Calibration session with QAS (Quality Assurance Specialist). · Adherence to training guidelines and documents. · Conduct refresher training based on the feedback received from Quality/ Operations. Required Candidate profile · Must have website Process Experience (International Outbound Voice) · Must have minimum 4 Years of International BPO exposure · Must be in same Role (Quality & Trainer) in Web Process · Excellent written and verbal communication · Good facilitation & leadership skills · Must be able to present need analysis and share feedback with Clients Salary: INR 3,00,000 - 4,00,000 PA. Industry: BPO / Call Centre / ITES Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Senior Level Employment Type: Full Time, Permanent For Queries: Please contact in between 11  to 6 pm only Monday- Friday  Walk- In To MET Technologies Private Limited, Eco Space Block 3A, Floor 5th Kolkata- 700160 New Town Action Area 2, West Bengal. Bring one Updated CV and One Government Id Copy .Mention HR IPSITA DAS On top of your CV.

More about this Call Quality Analyst job

MET Technologies Pvt Ltd is aggressively hiring for the job profile of Call Quality Analyst at Kolkata in New Town Action Area II locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 8PM- 5AM and will have 5 working days i.e., Monday - Friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kolkata at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 17-Nov-2021. For more details, download apna app and find Night Shift jobs in Kolkata. Through apna, you can find jobs in 74 cities across India. Join NOW!