• Manage the call volume, daily attendance and program break schedules • Assist with creation if metrics and targets for services • Work closely with the operations team to analyze and help improve their delivery processes • Generate ideas for process and service improvement planning • Assist with projects and other duties as requested or assigned Skills required: • Demonstrate sound work ethic • Must have basic level excel with atleast 5 formulas Vlookup, Sumif , sumifs Countif and Countifs • Ability to create reports in Excel • Attention to detail and high level of accuracy • Ability to multi-task, focus and complete reports for extended periods of time • Previous BPO experience will be appriciated • Previous Work Force Management experience is considered an asset WFM Executive • Forecasting contact volumes • Scheduling staff around your forecast contact volumes • Managing on a day-to-day basis (intraday management), in case of unexpected rises in contact volumes or absenteeism • Creating a Business Continuity Plan (BCP)

More about this MIS Executive job

Ebix Cash Global Services Pvt Ltd is aggressively hiring for the job profile of MIS Executive at Kolkata in Sector 5 locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 18,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Basic English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9.00 AM to 6.00PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kolkata at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 25-Sep-2021. For more details, download apna app and find Full Time jobs in Kolkata. Through apna, you can find jobs in 74 cities across India. Join NOW!