Customer Service Officer

Customer Service Officer

RoleCategoryParametersParameter Weight %MetroUrbanSURural

CSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANA

CSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886

CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432

CSOQuantitative ParametersLI + GI+ MF  + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21

CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANA

CSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANA

CSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANA

CSOCompliance and Controls"Audit Ratings: Branch Medium Risk or below

- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking 

- Timely Revert and rectification of audit findings"20%NANANANA

CSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily  operations/Daily Reporting15%NANANANA

100%