Customer Service Officer
Equitas Small Finance LtdJob Description
Customer Service Officer
RoleCategoryParametersParameter Weight %MetroUrbanSURural
CSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANA
CSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886
CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432
CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21
CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANA
CSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANA
CSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANA
CSOCompliance and Controls"Audit Ratings: Branch Medium Risk or below
- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings"20%NANANANA
CSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA
100%