Team leader NOC - Broadband Customer Fault

What will you do?

• Manage team for Customer complaints & provisioning failures received from the field.
• Customer fault SLA improvement 
• Customer fault MTTR Improvement
• Customer fault Minimization-GFR reduction
• Customer fault analysis and improvement plan implementation
• Team productivity & skill enhancement.
• Network fault analysis related to customers and coordination with internal teams.
• Customer Automation Provisioning failure analysis and work with other team for failure minimization.
• Customer Provisioning failure support to field team for new Provision customer.
• Customer CPE fault analysis and firmware updating with vendor team.
• New firmware testing and implementation for existing customers.