Network Technician

Airtel

Manesar

Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Team leader NOC - Broadband Customer Fault

What will you do?

  • Manage team for Customer complaints & provisioning failures received from the field.
  • Customer fault SLA improvement 
  • Customer fault MTTR Improvement
  • Customer fault Minimization-GFR reduction
  • Customer fault analysis and improvement plan implementation
  • Team productivity & skill enhancement.
  • Network fault analysis related to customers and coordination with internal teams.
  • Customer Automation Provisioning failure analysis and work with other team for failure minimization.
  • Customer Provisioning failure support to field team for new Provision customer.
  • Customer CPE fault analysis and firmware updating with vendor team.
  • New firmware testing and implementation for existing customers.

Job role

Work location

Gurgaon, TNL-HR-Gurgaon-UNOC, Telesonic Networks Limited, Sec - 8,, MANESAR, HARYANA, India

Department

IT & Information Security

Role / Category

Telecom

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Airtel

Job posted by Airtel

This job has expired

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