5 Days Working, Monday to Friday. Role: Service Account Manager (B2B Only, Education Industry Preferred) Company overview: Launched in 2018, WhiteHat Jr is one of the fastest-growing EdTech businesses in India, now expanding fast into global markets, including the US, UK, LatAm, Australia, and Indonesia. The company’s vision is to help 1 in every 3 kids in the world benefit from its interactive, fun and experiential learning platforms, creating opportunities for more than 100,000 teachers, to bring that vision to life. Its pioneering courses currently include Coding, Maths and Music. Your Experience () With a minimum of 4 years experience, preferred in the Education sector. Your qualifications are less important than your talent, energy, and ability to get things done quickly. Experience in EdTech or E-commerce will be an asset. 1.End to End responsibility of managing school engagement 2.End to End relationship building with the key stakeholders of schools (principle, Owners, KDM, Trustees) 3.Liaising with internal stakeholders to close all suggestions and grievances for clients. 4. End to End responsibility for ensuring schools are going live 5.End to End alignment of multiple steps with schools before going live. 6.Upselling in the already onboarded clients 7.End to End responsibility of driving NPS with the currents clients. Disclaimer WhiteHat Jr is not for the fainthearted. We have a high-performance culture (which we call “10x growth with compassion”) and we move extremely fast. You will need to be both resilient and agile to succeed within our culture and motivate and influence your team and peers with compassion and fairness. Our values Our 7 values are the pillars on which the organisation rests. They are woven into everything we are and everything we do, and we expect our people to model them. “10x” Thinking, 10x impact Continuous innovation and new thinking, for 10x ideas, outcomes and impact Daily Improvement Continuous improvement through a daily focus on details. Make today better than yesterday, and tomorrow better than today. Be an owner, not a renter Don’t wait to be told what to do. Take responsibility for every crack in the house and fix it yourself Creating Joyful Learning Experiences Each touchpoint and experience is so joyful that every learner creates truly remarkable things. Meritocratic utopia Lead with 100% Transparency; 100% truth-talking. Fair and objective advancement with zero politics Growth through Inclusion & Diversity Consciously respectful of others with different thoughts, ideas, styles, languages and thoughts. Locally relevant, globally diverse, always kind. Impenetrable Integrity Always guided by our rock-solid moral compass. We instinctively know what is right and wrong.