The Assistant Restaurant Manager has the overall responsibility for directing the daily operations of a restaurant in the absence of Restaurant Manager, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability and ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned. Role and Responsibilities ● Follow and ensure work schedule time and safe work practices. ● Follow and ensure grooming and uniform guidelines as per the Nino’s Grooming Guide ● Function as a Process Champion following established standards of operation ● Effectively open, operate and close the assigned outlet within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times and protecting stakeholders’ interests ● Scheduling of manpower as per business needs ● Ensure complete and timely execution of Outlet’s local and Corporate Marketing plans ● Assist the Restaurant Manager in Profit & Loss management by following cash control, security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking corrective actions ● Assist the Restaurant Manager in interviewing & hiring team members ● Assist the Restaurant Manager in conducting performance appraisals. Also ensure organization performance and take disciplinary action, whenever required ● Own and manage peak period business as per standard operating procedures ● Ensure upkeep of equipment, facility, and operating environment by following up on scheduled checks as per the Maintenance Contracts ● Deliver on food quality by ensuring food sanitation and cleanliness practices in a safe, healthy and hygienic environment ● Own the Customer experience and drive loyalty by adhering to food and service standards, encouraging customer feedback and resolving concerns within reasonable time limits. Use empowerment for Customer delight ● Provide regular feedback to the Central Kitchen team to escalate/highlight food concerns and act as a liaison in the absence of the Restaurant Manager ● Function as the Training Manager for the team with scheduled and effective training sessions to build capability