Collection Coordinator

Tata Capital Finance Ltd


Not disclosed

Work from Office

Full Time

Min. 4 Years

Job Details

Job Description

Collection Manager - Business & Personal Loans - Flows - Bucket 4+ - Mumbai - Neelyog Square - JM

Key Objectives :
Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility :

• Ensure amounts collected from the customer are deposited in the branch within the specified timeline
• Ensure feedback from collection activity is properly updated in Collection System
• Adherence to Code of Conduct always
• Timely reporting of service issues to the supervisor
• Follow all related procedures/documentation wherever applicable
• Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.
• Closure of all customer escalations within applicable TAT
• Maintenance and timely update of the legal MIS
• Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
• Timely implementation of legal tools
• Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
• Ensure that all the accounts are managed in a manner so that:
• Defined timelines are met
• Appropriate approvals are in place
• Continuous feedback given to the local Credit team
• Maintain relations with the law enforcement agencies for effective recovery of dues
• Ensure documentation of Foreclosure files as per checklist
• Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
• Maintain stock of property as per applicable processes
• Maintain periodic Asset verifications reports.
• Ensure timely update of records for accountholder's change of contact details
• Achieve targeted results through interface with internal as well as external stakeholders
• Conduct periodic Collection Agency Audit
• Exercise adequate control over Agency performance in terms of
• Recruitment & training of field collectors
• Managing agency and field collector productivity

Qualification - Post Graduate/Graduate in any discipline

Job role

Work location

Mumbai, Mumbai - Neelyog Square, 502, 5th Floor, Neelyog Square, Opp. Ghatkopar Station, Ghatkopar (East), Mumbai, Mumbai, Maharashtra, India


Banking / Insurance / Financial Services

Role / Category

Lending Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 4 years

About company


Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

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