Customer Care Executive

• 📌 Job Description – Customer Support (Canadian Process)Position: Customer Support AssociateLocation: [Specify Location]Employment Type: Full-time🕒 Work Schedule5 days working per week
• 2 rotational week offs
• Shift timing: Between 7:00 PM to 11:00 AM IST (any 9.5-hour shift)
• Rotational shifts based on business requirements
• 🎯 Key ResponsibilitiesHandle inbound and outbound customer interactions for Canadian clients.
• Provide accurate information, resolve queries, and ensure customer satisfaction.
• Document customer interactions and maintain records in CRM tools.
• Follow process guidelines and compliance standards.
• Collaborate with team members to meet performance targets.
• 👤 Candidate ProfileEducation: Minimum High School / Graduate (any stream).
• Experience:Freshers are welcome to apply.
• Experienced candidates in international voice/non-voice processes preferred.
• Skills Required:Excellent communication skills in English (verbal and written).
• Strong problem-solving and customer-handling abilities.
• Willingness to work in rotational shifts and week offs.
• Basic computer knowledge and typing skills.
• 💼 BenefitsCompetitive salary with performance incentives.
• Paid training provided.
• Growth opportunities within the organization.
• Health and wellness benefits as per company policy.

📩 How to ApplyInterested candidates can share their updated resume at [Arpita.pandey1@techmahindra.com/9137169025].