HR Service Delivery New Associate

Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery New Associate
Qualifications:BCom
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Payroll experience into US/UK/International 1. Should be open to work on Multiple Shifts on rotational bases and extended shifts during payroll run. 2. Should be open to work on every alternate Sunday’s during Bi-Weekly Payroll run. 3. The process would involve in depth interaction with the onshore SME s, various client contacts at various levels and client’s employees 4. Should be proficient with Office Tools like PowerPoint, Excel, Word & Visio
What are we looking for? Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. End to End understanding of activities performed for assigned Client in US payroll domain 2. In-depth understanding of Payroll processes supported by Accenture for different geographies 3. Escalation and resolution point for team members with regards to process related queries 4. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI 5. Understand the Risk associated with the process and the respective mitigation plan for each risk identified; Foresees and identify risks in advance using prior payroll experience to mitigate risk before failure; highlight risks to supervisors that cannot be mitigated 6. Escalate issues and seek advice when faced with complex issues/problems. 7. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible 8. Ensures progress, issues and agreements are properly documented and acted upon 1. Adapt to changing environment and support of multiple clients (where needed). 2. Analyze/interpret data and take appropriate action. 3. Demonstrate maturity in dealing with sensitive and confidential matters. 4. Must have the ability to take judgmental decisions in line with the requirement to directly influence customer satisfaction and expectations. 5. Adheres to Accenture Delivery methods.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts