Collection Manager

Tata Capital Finance Ltd


Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Manager - Collection - Call Center - RFB - Mumbai - Lodha (I-Think Techno Campus) - JM

1. Leadership: Provide strong leadership to the outbound calling team, setting clear objectives, and fostering a positive and high-performing work culture.

2. Performance Management: Set and monitor performance targets, ensuring the team meets or exceeds goals for outbound calls, customer satisfaction, and other key metrics.

3. Campaign Optimization: Strategically plan and optimize outbound calling campaigns to maximize effectiveness and efficiency.

4. Quality Assurance: Maintain high call quality standards, conduct regular call monitoring, and provide feedback to improve team performance.

5. Team Motivation: Inspire and motivate team members to achieve their full potential, fostering a collaborative and results-driven environment.

6. Data Analysis: Analyze call data and performance metrics to identify trends, opportunities, and areas for improvement.

7.Software and Automation : Automation of calling reports through dialer.




1. Proven experience in outbound call center management.

2. Strong leadership and motivational skills.

3. Excellent communication and interpersonal abilities.

4. Familiarity with call center software and technology.

5. Results-oriented with a focus on achieving targets.

Job role

Work location

Thane, Mumbai - Lodha (I-Think Techno Campus), "I-Think Techno Campus, Building ""A"" 3rd and 4th Floor, Off Pokhran Road No.-2, Thane (W)", Mumbai, Maharashtra, India


Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

About company


Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

This job has expired

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