Job Description SUMMARY Maintain and support all existing business system applications. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. ·          Utilize SAP and Redwood to create, change and setup batch jobs in all systems, as required. ·          Utilize SAP and Object Manager to setup new transport paths and validate transport completion in all systems, as required. ·          Proactively monitor jobs, queries and reports to identify long-running jobs, evaluate for efficiency improvement opportunities and coordinate with departments, such as Development, to expedite efficiency changes. ·          Participate in all SAP go-lives ·          Create documentation for processes and training, as required. ·          Utilize internal Jabil Project Management tools to update and status projects in a timely manner. ·          Follows Sarbanes Oxley compliant daily monitoring processes and provides effective SAP Basis support in a timely manner consistent with internal IT guidelines and Service Level Agreements. ·          Manage our case tracking tool to respond to escalated SAP issues in a timely manner consistent with internal IT guidelines and Service Level Agreements. ·          Monitor and support SAP printer issues, as required. ·          Provide status updates of assigned projects. ·          Monitor database uptime, as applicable. ·          Monitor system uptime, as applicable. ·          Recommend/conduct training, as applicable. ·          Deploy systems following established standards, processes and procedures. ·          Serve as an escalation point for troubleshooting issues SAP security issues. ·          Provide direction and technical advice to Support and Training Specialists. ·          Train and support all plants including coordination with other plants and installation teams during team rollouts, when applicable. ·          Maintain a good working relationship with customers and vendors. ·          Ensure 100% adherence to all IT and department policy, processes and procedures. ·          Participate in the exchange of ideas and information within the department. ·          Organize verbal and written ideas clearly and use an appropriate business style. ·          Ask questions; encourage input from team members. ·          Provide regular updates to appropriate managers. ·          Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). ·          Drive continuous improvement through trend reporting analysis and metrics management. ·          Assure that procedures and work instructions are efficient and not redundant. ·          Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”. ·          Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. ·          Confer with reporting manager on complex or unusual situations. ·          Establish new measurement systems if/where possible. ·          Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. ·          Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality) ·          Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific. ·          Interpret a variety of instructions furnished in written, oral, diagram or schedule form. ·          Maintain discretion and confidentiality in all areas pertaining to the IT systems. ·          Understand and embrace the business and IT strategic direction. ·          Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. ·          Comply and follow all procedures within the company security policy. MINIMUM REQUIREMENTS Bachelor’s degree in Computer Science or Management Information Systems AND minimum 3 to 5 years’ experience, or equivalent education and experience. Ability to work additional