Customer Service Officer

Kotak Mahindra Bank Limited

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Team Member - Customer Service-RA-Support-Customer Service

JOB DESCRIPTION :

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).

•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

•Digital Adoption for all Retail Asset Clients

•Achieve Cross sell Targets set as per KRA’s

•Quality of Service Request and Resolution as given to customers. 

Job requirements:

•Some experience in Customer Service would be an added advantage

•Believes in team work

•Taking ownership of customer issues and taking them to end to end resolution

•Apply best practices and focus on areas of improvement

•Focused towards achievement of own KRAs

•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

•Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

•Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.

•Applications can be made for roles in same level or one level above.

 

Job role

Work location

Mumbai, 1459-Mumbai-Adamas Plaza -CST Road-Kalina-MAH, Admas Plaza,166/16 CST Road. Kalina, Santacruz (East), Mumbai, Maharashtra, India

Department

Sales & BD

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Kotak Mahindra Bank Limited

Job posted by Kotak Mahindra Bank Limited

This job has expired

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions