Territory Manager



Not disclosed

Work from Office

Full Time

Min. 3 Years

Job Details

Job Description

HDO- Territory manager

What will you do?
  •  Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
  •  Responsible for KPI delivery as per target
  •  Responsible for identification of improvement areas & define corrective actions
  •  Strength partner infra to ensure timely delivery
  •  Responsible for quality of installation /workmanship 
  •  Responsible for continuous improvement in customer experience
  •  Responsible for process & SoP adherence
  •  S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
  •  Escalation handling for internal & external customers
  •  Optimum use of resources with planned productivity
  •  Responsible for timely material consumption 
  •  Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
  •  Work closely with all stakeholders to ensure smooth operations.
  •  Recommend process improvement to enhance customer experience 
  •  Responsible for seamless experience for customer during  entire life cycle with airtel and improve the CFI score 
  •  Improvement of Conversion, TAT, Quality of workmanship.
  •  Training of field resources.
  •  Gate meeting at defined frequency
  •  Visits are defined norms

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

  •  BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
  •  In depth knowledge of broadband/FTTH 
  •  Excellent analytical skills
  •  Innovative 
  •  Collaborative Relation Skills
  •  Vendor Management
  •  Good management and leadership skills.
  •  Self-Motivated and positive attitude person.
  •  Proactive and result oriented.
  •  Team Player.
  •  Customer interfacing skills. 
  •  Effective communication/interpersonal skills

Job role

Work location

Trichy, TN-Trichy-Thillai Nagar, Bharti Airtel Limited, 15 PLA Kanagu Towers, TAMIL NADU, India


Sales & BD

Role / Category

Field Sales

Employment type

Full Time


Day Shift

Job requirements


Min. 3 years

About company



Job posted by Airtel

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