Accenture India Private Limited

IT Customer Service Representative

Accenture India Private Limited
Nagpur
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

IT Customer Service Representative

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Microsoft Windows Desktop Management, fostering growth and collaboration. We warmly invite you to join us in this exciting journey of learning and contribution. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in troubleshooting technical issues. Intermediate proficiency in customer service skills. Advanced proficiency in communication and interpersonal skills. Intermediate proficiency in time management. Beginner proficiency in documentation and reporting.

Job role

Work location
Work locationNagpur
Department
DepartmentCustomer Support
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameAccenture India Private Limited
Job posted by Accenture India Private Limited

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