Key responsibilities: 1. Attending to customer queries through emails and phone calls 2. Handling sales inquiries, bookings, documentation, complaints handling, etc. 3. Designing and preparing itineraries and outbound holiday packages for customers 4. Processing bookings by coordinating with the operations team 5. Assisting and supporting travel agents in their daily tasks 6. Preparing travel itineraries for visitors and travelers 7. Performing day-to-day back-end operations 8. Working on lead generation and customer support via phone calls and emails