Service Champion(Pan INDIA)
2Coms Consulting Pvt Ltd.
Service Champion(Pan INDIA)
2Coms Consulting Pvt Ltd.
New Delhi
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 15 days
75 applicants
Job Description
1) Customer Handling
- Receiving customer with smile and greet him with Politeness, courteousness and professionalism
- Verify the service requests made by customers & Capture VOC of the customer and update in the system
- Conversational skill for telephonic as well as face to face discussion
- Customer communications about repair updates
2) Diagnosis
- Analyse and Diagnose the Scooter to identify number and type of repairs applicable
- Update the diagnosis report in the WMS (Getafix)
- Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3) System Handling
- Track the Customer complaint in Zendesk and update the system on live basis
- Operate Workshop Management System (Getafix) and ensure 100 % adherence
- Update operational Status and ETA on timely basis in both CRM and WMS systems
- Check for scooter health in Telematics Command centre for deep diagnosis
4) Technical Repairs
- Service Champion should be fully equipped with knowledge on OLA Scooter
- Could able to repair/replace all the parts of the scooter
- Ensure he/she is updated on OLA technical curricular, news bulletin on EV
5) Process and Operational
- Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
- Invoicing and Payment Collections
- Ensure bays are free from any foreign materials and fit for serviceability
6) Parts Operation
- Auditing the inventory and ensure system and physical inventory is same
- Perform GRN and maintain Inventory at Experience Centre
- Ensuring Warranty part reverse logistics to the Mother workshop
7) Safety and Compliance
- Wear Uniform and Protective Gear while repairing scooter
- Use Protective Gear and proper handling of Tool Kits while repairing scooter
- Ensure fire fighting equipments are in place to ensure fire handling
Benefits
Upto 3 Lpa
Job role
Department
Sales & BD
Role / Category
Field Sales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
English level
Basic English
Gender
Any gender
About company
Name
2Coms Consulting Pvt Ltd.
Address
Delhi, India
Job posted by 2Coms Consulting Pvt Ltd.
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