Customer Support Executive

Job Title: Customer Service Associate (International/Domestic)

Work Mode: Work From Office

Job Overview

We are hiring Customer Service Associates for an international/Domestic voice support process. The role involves handling global customer queries, providing accurate resolutions, and maintaining high-quality customer service standards.

Key Responsibilities

Handle international/Domestic customer calls professionally

Provide timely and accurate query resolution

Maintain proper CRM documentation

Ensure adherence to SLA and quality standards

Deliver high levels of customer satisfaction

Eligibility Criteria

Qualification: Undergraduate / Graduate / Post Graduate

Experience: Minimum 6-12 months International/Domestic BPO Voice experience (Mandatory)

Domain Preference: Travel / Aviation experience preferred

Communication: Excellent verbal and written English

Accent: Neutral Indian accent (No MTI / RTI)

Skills: Good typing speed and basic computer knowledge

Interview Process

HR Round

Operations Round

Versant Assessment

Mode: Virtual

Salary Structure

CTC: Up to ₹3.2 to 4.2 LPA (Based on experience & last drawn salary)

Work Details

5 Days Working

2 Rotational Week Offs

Rotational Shifts

Cab/Transport during odd hours (7:00 PM – 6:00 AM)

Work Location

Sector 142, Noida

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