Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Maintain/track the couriers and then file accordingly. Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc Managing inbound and outbound customer (end user of the product) calls for resolution of their queries, issues and challenges within defined TAT