OKTA

Responsibilities

•             Technical Support:

o             Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.

o             Investigate and resolve complex technical issues promptly.

o             Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.

o             Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.

o             Well versed with all the various CIAM components and modules.

o             Experience in the design and implementation of CIAM custom connectors.

o             Web Services (both Soap Based as well as Restful).

•             Platform Expertise:

o             Develop in-depth knowledge of Auth0 and Okta CIAM platforms.

o             Assist customers with configuration, integration, and customization.

•             Incident Management:

o             Monitor and manage incidents, adhering to SLAs.

o             Document troubleshooting steps and resolutions.

•             Customer Communication:

o             Communicate effectively with customers, providing clear and concise instructions.

o             Escalate critical issues to L3 support or engineering teams.

•             Continuous Improvement:

o             Identify areas for process improvement and contribute to knowledge base articles.

o             Stay updated on industry trends and best practices.

Qualifications

•             Bachelor’s degree in computer science, Information Technology, or related field.

 

 

OKTA - Identity and Access Management