Relationship Manager | Tele Sales and Servicing

• Acting like a consultant to the clients and ensuring customer delight through personalized solutions and issue resolutions
• Revenue maximization and achievement of business targets from allotted clients by improving client Renewals and Upsells 
• Taking ownership of teams of 6-7 executives to drive client servicing
• Own direct and team’s service demonstrations to clients on video meetings
• Capturing key insights on client experiences and provide feedbacks on process improvements
• Ensuring regular team audits to drive process adherence and new initiatives